Terms and Conditions

Last updated 9 July 2026

These Terms and Conditions govern the coaching services provided by Executive Ascension Ltd. By purchasing a programme or engaging our services, you agree to the terms set out below. Please read them carefully and keep a copy for your records.

About us

Executive Ascension Ltd is a private limited company registered in England and Wales under company number 17033585, with its registered office at 42 Highfield, King's Lynn, England, PE30 4RD, and with John Nwaneri as its sole director and owner. You can contact us at john@executiveascension.com.

The nature of our service

We provide private executive health and performance coaching, led by a physiotherapist. Our service is designed to help you improve your movement, nutrition, sleep, stress, and overall performance through structured coaching, programme design, and ongoing guidance.

Our service is not medical treatment

Our coaching is not a substitute for medical treatment, diagnosis, or emergency care. We do not diagnose medical conditions and we do not provide medical treatment. Nothing we provide should be understood as medical advice. You should consult a suitably qualified doctor or other healthcare professional about any medical concern, before making significant changes to your exercise or nutrition, and in any situation that requires urgent or emergency care. If you believe you are experiencing a medical emergency, seek immediate help from the emergency services.

Payment

Programmes are paid either in full and in advance, or through an agreed instalment plan, sometimes described as a split payment arrangement. Where an instalment plan applies, you agree to pay each instalment on the dates agreed between us. The full fee for the programme remains payable even where it is paid in instalments. Payments are taken by card through Stripe, our payment provider, or by bank transfer.

Refunds and cancellation

A cooling off period of fourteen days applies from the date of your purchase, during which you may cancel and receive a refund of any amount paid, provided your first session has not yet taken place. Where your first session is scheduled within that period, you agree that the programme begins with your consent and the cooling off period ends once that session has taken place. Once your first session has taken place and your programme has commenced, the programme is non-refundable and you remain committed to it and to any outstanding payments. This reflects the personal time, planning, and preparation that we commit to each client from the outset.

Intellectual property

All programme materials, including plans, documents, resources, and other content we provide, remain the property of Executive Ascension Ltd. They are provided for your personal use as a client. You may not copy, share, resell, or distribute them to any third party without our prior written permission.

Limitation of liability

We deliver our coaching with reasonable skill and care. You are responsible for your own health decisions and for following the guidance provided in a way that is appropriate to your circumstances. To the fullest extent permitted by law, Executive Ascension Ltd will not be liable for any loss, injury, or damage arising from your use of our service, except where that loss results from our negligence or from a matter that cannot be excluded or limited under the law of England and Wales. Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded.

Changes to these terms

We may update these Terms and Conditions from time to time. The version in effect at the time you purchase a programme is the version that applies to you for that programme. We will publish the current version on our website, and the date at the top of this page shows when it was last updated.

Governing law

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from them will be subject to the jurisdiction of the courts of England and Wales.